User-Driven Innovation as Mutual but Asymmetrical Learning

In this article we position user-driven innovation vis-a-vis participatory design and Scandinavian systems In this article we position user-driven innovation vis-a-vis participatory design and Scandinavian systems design by identifying the defining characteristics of user-drive as the relationship between power over interaction, and learning in interaction. A case of design of feedback on electricity consumption for private households based on user-driven innovation serves to exemplify core principles of user involvement and user engagement. By referring to a phenomenological understanding of what it means to be in an innovative state of mind, we explain how letting users take the innovative lead has contributed a positive outcome, and how our approach to user-driven innovation can be regarded as a way to combine classic Scandinavian valuesof democracy with new economy calls for innovation in systems design. The article stresses the importance of designers taking a genuine interest in learning from users while also giving users the opportunity to learn about design. [Article copies are available for purchase from InfoSci-onDemand.com]